Inbox + Support Cleanup
What it is:
A fixed-scope, 2–3 week project where you I help you clean up your inbox, organize your support system, and craft basic workflows.
What’s included (example package):
- Inbox cleanup:
- Archive/organize old messages.
- Set up folders/labels and basic rules.
- Support system:
- Draft or refine key canned responses.
- Simple triage workflow (what to do with each type of message).
- Weekly routine:
- A short daily/weekly checklist so you can maintain it.
Pricing:
- $250–$600 flat fee (based on inbox size and how many templates/workflows are needed).
Most Popular option
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Tier 1:
Inbox + Support Reset
For when your inbox feels loud, but you just need a reset and a simple routine.
What’s included:
- 1 inbox cleanup (archive/organize, basic folders/labels, 3 simple rules).
- 5 custom email templates for your most common situations.
- 1 simple daily inbox routine (checklist you can actually follow).
- 1 x 15 min live video walkthrough of what I set up and how to use it.
Who it’s for:
✓ You’re overwhelmed by volume, but your business is still relatively simple.
✓ Solo business owners or freelancers with one main inbox.
Price: $250
Tier 2:
Inbox + Support Starter
For when your inbox is a mix of admin, clients, and support—and you need it to run smoother.
What’s included:
- Everything in Inbox + Support Reset, plus:
- Refinement of your existing folder/label structure + up to 5 advanced rules/filters.
- up to 10 custom email templates (covering inquiries, FAQs, tricky situations, and follow-ups).
- 2 simple workflows, such as:
- Daily inbox processing routine.
- Weekly “support & admin” review checklist.
- Short written SOP so you (or a future VA) can keep it going.
Who it’s for:
✓ You’re answering the same questions a lot and want replies to be faster and more consistent.
✓ Service providers, coaches, or small teams using email for client + support.
Price: $400
Tier 3:
Inbox + Support Full Reset
For when you want someone to come in, fix it properly, and leave you with a system that runs.
What’s included:
- Everything in Inbox + Support Starter, plus:
- Deep inbox cleanup with a custom folder/label structure tailored to how you work.
- Up to 15 custom email templates (including difficult emails like boundaries, scope, and price changes).
- 3 workflows, such as:
- Inbox routine.
- Support triage (what happens to each type of message).
- Client follow-up / simple nurture.
- A simple “SOP binder” (PDF) summarizing:
- Your structure.
- Your templates.
- Your workflows.
- 1 x 45-minute live walkthrough call with Q&A.
- 1 week of email support for small tweaks after we’re done.
Who it’s for:
✓ You plan to bring in help later and want systems that are easy to hand off.
✓ Busy owners who don’t want to think about “how” and just want it handled.
Price: $600